Return & Exchange Policy

At Ophelia Intl, customer satisfaction is our priority. If you need to return or exchange a product, please review the policy below.

 

Return Policy

If you receive a damaged or incorrect item, we will offer a replacement or full refund under the following conditions:

·       Products must be unused, unopened, and in original packaging

·       The return request must be made within 24 hours of receiving the order

·       Proof of purchase or order details must be provided

 

How to Return an Item

To initiate a return, please follow these steps:

1.     Record a clear video while opening the package and take clear photos of the damaged or incorrect item.

2.     Email us at admin@opheliaintl.com with the photos/video attached.

3.     Mention the reason for returning, your order number, and the names of the items you wish to return.

4.     Ensure the product is returned in its original packaging with the seal intact.

5.     Once the return is received and approved, a coupon of equal value to the returned item will be issued.

 

Cancellation Policy

If you wish to cancel an order, please inform us as soon as possible.

·       Orders are typically dispatched within 2–3 business days

·       Cancellation requests are subject to the order’s shipment status

·       Orders cannot be canceled once they have been shipped

To request a cancellation, contact Ophelia Intl Customer Service via:

·       📧 Email: admin@opheliaintl.com

·       📞 Phone: 0322-4980000

·       💬 WhatsApp: 0322-4980000

 

We are always here to assist you. If you have any questions regarding returns, exchanges, or cancellations, please don’t hesitate to reach out. Your satisfaction matters to us, and we aim to provide a smooth and hassle-free shopping experience at www.opheliaintl.com.

Terms & Conditions

By accessing or using this website, you agree to be bound by the following Terms & Conditions. If you do not agree with any of these terms, please do not use this website.

These Terms & Conditions govern your use of www.opheliaintl.com, operated by OpheliaINTL (Pvt) Ltd.

 

Privacy & Cookies

We are committed to protecting the privacy of our website visitors. Our collection and use of personal information are governed by our Privacy Policy.

When you first visit our website, you may be asked to consent to the use of cookies. By continuing to use our website, you agree to our use of cookies in accordance with our Privacy & Cookies Policy.

 

Acceptance of Terms

·       By using this website, registering an account, submitting content, or accessing our services, you expressly agree to these Terms & Conditions.

·       If you disagree with any part of these terms, you must immediately discontinue the use of the website.

 

Payment Policy

We currently offer the following payment methods:

·       Cash on Delivery (COD)

·       Direct Bank Transfer (for selected orders)

 

Local Orders & Order Confirmation

Once you place an order, an Order Confirmation will appear on the website and be sent to your registered email address. This confirmation includes a unique Order Number, which must be referenced in all correspondence.

If you do not receive order confirmation, please contact us immediately. If your order was not successfully placed, you may safely reorder.

 

Products & Personal Use

All products and services available on this website are for personal use only.

·       You may not sell, resell, or distribute any product or sample received from us.

·       We reserve the right to cancel or limit quantities of orders that appear to violate these Terms & Conditions.

 

Accuracy of Information

We strive to ensure that all product descriptions and content on our website are accurate. However, we do not guarantee that descriptions, colors, or information are error free, complete, or current.

Content on this website does not constitute professional, medical, or dermatological advice. Use of any information provided is at your own risk.

 

Manufacturing Information

All Ophelia products are Made in Pakistan.

Manufacturer:
 OpheliaINTL (Pvt) Ltd
 House 101, Block K, Gulberg III
 Lahore, Pakistan

📞 Helpline: +92 322 4980000
 📧 Email: admin@opheliaintl.com

 

Intellectual Property

All website content, including text, images, logos, trademarks, graphics, design, and software, is the exclusive property of OpheliaINTL (Pvt) Ltd and is protected under Pakistani intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without prior written permission.

 

Disclosure of Personal Information

We may disclose personal information only when necessary to:

·       Operate our business

·       Comply with legal obligations

·       Protect our legal rights

·       Prevent fraud

We do not sell or trade personal data to third parties.

 

Security of Information

We use reasonable technical and organizational measures to protect your personal data. However, internet transmission is not fully secure, and we cannot guarantee absolute data security. You are responsible for maintaining the confidentiality of your login credentials.

 

Third Party Links

Our website may contain links to third party websites. We are not responsible for their content, policies, or practices. Visiting external websites is at your own risk.

 

User Content

We reserve the right to review, modify, remove, or refuse to post any user-generated content that violates these Terms or is deemed inappropriate. We may refuse service to users who breach these Terms & Conditions.

 

Product Safety & Liability Disclaimer

While our products are developed with safety in mind, some ingredients may cause allergic reactions in certain individuals.

·       Always review ingredients and usage instructions

·       Consult a medical professional before use if you have sensitivities

·       OpheliaINTL is not liable for allergic reactions or misuse of products

Our maximum aggregate liability shall not exceed PKR 2,000, to the extent permitted by law.

 

Indemnification

You agree to indemnify and hold harmless OpheliaINTL (Pvt) Ltd from any claims, losses, damages, or expenses arising from:

·       Your use of the website

·       Violation of these Terms

·       Unauthorized data extraction or misuse

 

User-Generated Content Consent

By submitting content (reviews, testimonials, images, or videos), you grant OpheliaINTL the right to:

·       Use, edit, and share the content across our website and social media

·       Credit your username where applicable

If you request removal, we will remove the content from platforms under our control.

 

Electronic Communications

You consent to receive notices electronically via email or website postings. These communications satisfy legal requirements for written notice.

 

Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of the website after changes constitutes acceptance of the revised terms.

 

Governing Law

These Terms & Conditions are governed by the laws of Pakistan.

 

Website & Product Disclaimer

All information on this website is provided “as is” without warranties of any kind. We are not responsible for errors, interruptions, viruses, or external website content.

 

Copyright Notice

© OpheliaINTL (Pvt) Ltd. All rights reserved.
 Content may be used for personal, non-commercial purposes only with proper attribution.